A clear contract isn't a wall between you and your client - it's a bridge. In my early days I was so afraid of sounding "difficult" or "unfriendly" that I left major details to casual conversations and vague Whatsapp messages.
The result? Job scope changes, late payments and awkward boundary conversations that left me anxious and drained.
It took me years (genuinely years!) to build the confidence, the knowledge and the experience to put a 19-section contract in front of a client without flinching. I didn't start there. I started exactly where you probably are now, hoping it would all work out and adjusting as I went.
What I use today isn't one fixed document either. I adapt it every time, depending on the age of the baby or babies, where in the world we're travelling to, whether it's nights only or full 24-hour care, what the expectations are and even my own break time. Knowing where to flex and what never to compromise on is exactly what I want to hand you in this session.
Here's the honest bit. This industry can be wonderful and it can also quietly wear you down. Working with high-profile, high-net-worth families often means we're the ones who end up not sticking up for ourselves, because the client's important, because we don't want to seem difficult, because we're so busy being warm and hands-on with the baby that our own terms slip down the list. But we are professional business people first.
Millie P.
You can settle their newborn back to sleep at 3am without a second thought. I want sending them a firm email about an unpaid invoice the next morning to feel just as natural, backed by a contract that's already had the awkward conversation for you.